St Margarets Medical Practice

237 St Margarets Road, Twickenham, Surrey, TW1 1NE

Tel: 0208 892 1986

Telephone: 0208 892 1986

Out of hours: NHS 111

NHS 111

Latest Practice News

Latest Developments at the Practice

 

WE’RE SUPPORTING CERVICAL CANCER PREVENTION WEEK | 17th-23rd January |

www.jostrust.org.uk/CCPW 

Did you know, one in three women and people with a cervix don’t attend cervical screening? We want to change that. It’s a test which saves lives, but it’s not always easy. 

During Cervical Cancer Prevention Week we want to share where you can find tips and support. Did you know there are lots of ways to make the test more comfortable?

You can…

  • Ask to book a longer or double appointment
  • Ask for a smaller speculum
  • Put the speculum in yourself

There are lots more tips you can read on the Jo’s website 

However, cervical cancer prevention doesn’t stop at screening. 220,000 women and people with a cervix every year are told they have cervical cell changes after their screening, and many more are given a HPV diagnosis. Most people don’t know anything about this before it happens to them, and it can make for a very hard time. 

We want everyone to have the information and support they need. Why not join in the campaign and share your experience, tips and facts, to help others know they aren’t alone if they get an unexpected result.

Get involved:

  • Find out about cervical screening
  • Read information about different results from cervical screening
  • Read stories from women who have had cervical cell changes
  • Join the campaign on social media using #CervicalCancerPreventionWeek

 

COVID-19 BOOSTER VACCINATION PROGRAMME

COVID-19 booster doses are available for eligible patients who have had 2 doses of the vaccine. Please do not phone the surgery regarding booster doses. You will be contacted directly when it is your turn to be vaccinated. For more information please visit the following link:

Coronavirus (COVID-19) booster vaccine – NHS (www.nhs.uk)

In the meantime, it is vitally important that we all continue to follow the national public health guidance:

  • wash your hands regularly,
  • wear a face covering in enclosed spaces
  • maintain safe social distancing.

Covid-19 is still very prevalent and highly infectious: the risk of catching it is the same as ever for people who have not been vaccinated.

FAQs: https://www.nwlondonccgs.nhs.uk/coronavirus/nhs-covid-19-vaccination-programme 

 

WEARING A FACE COVERING IN HEALTHCARE SETTINGS

Covid-19 restrictions came to an end in many settings in England on Monday 19th July 2021. However, current infection prevention control guidelines for healthcare settings remain unchanged. This means that staff and patients are still required to wear a mask and follow social distancing rules when visiting any healthcare setting, including GP practices. 

Please click the link below for further information:

NHS England » NHS Patients, staff and visitors must continue to wear face coverings in healthcare settings

 

The practice reception area is now open for patients to walk in. There is a limit to how many patients we will be allowing into the practice at any one time in order to comply with social distancing measures. You may still need to wait outside if the waiting area is at full capacity. We are offering face-to-face appointments, however all patients must be triaged by the doctor first through a telephone consultation.

Other Practice News

 

PUSH DOCTOR

We are now providing video consultations with the leading online GP provider, Push Doctor. This means there will be more availability for our patients to access NHS GPs via video appointment, with the option to receive prescriptions, sick notes and referrals from the comfort of your own home and at a time that suits you.

The practice remains open as normal for telephone and face-to-face consultations; video appointments are simply an additional, complimentary service for those who would prefer to be seen from home, and are usually available quicker than face-to-face appointments.

When you phone the practice, the receptionist may offer you a Push Doctor appointment and provide an SMS link inviting you to register with the Push Doctor service. You are then able to book appointments at your own convenience up to 5 days in advance. If you would prefer to speak to a particular GP at the practice, the receptionist will offer you the first available telephone consultation with this doctor.

Click here to find more information about how video consultations work. We hope you welcome this expansion and modernisation of our services as openly and enthusiastically as we do.

 

TELEPHONE APPOINTMENTS

We are still here for you if you need to see or talk to a doctor. Please call the practice or book a telephone appointment through online services if you are registered. We offer urgent same-day and routine telephone appointments. Your consultation will start over the phone, but if the GP feels a video consultation would be more appropriate (provided you have a smartphone) they can send you a secure link to initiate this. This works for Apple and Android phones. Our current waiting time for routine telephone appointments is approx. 14 days.

 

FACE-TO-FACE APPOINTMENTS

All consultations with a GP will initially take place over the telephone / video call. If the GP feels you need to be seen, you will be given a face-to-face appointment at the practice. The front door is now unlocked and a limited number of patients will be allowed into the practice waiting area. We have strict infection control measures in place to keep our patients and staff safe. We are currently only using the downstairs consulting rooms for face to face appointments and these are cleaned in-between each patient to reduce the risk of contamination.

  • Please do not arrive more than 10 minutes before your appointment as there is limited space in the practice for patients who are waiting.
  • Please press the intercom and wait outside. A member of staff will let you in.
  • You may need to wait outside if the practice waiting area is at full capacity.
  • All patients entering the practice MUST wear a face covering.
  • Please do not bring any extra items with you and do not bring anyone else with you (except for children / carers / interpreters).
  • The downstairs toilet is available to patients. Please use the wipes available to clean all surfaces after use.
  • When inside the surgery, please maintain a 2-metre distance between yourself and other people.
  • Please use hand sanitiser on entering and leaving the premises.

 

IF YOU HAVE COVID-19 SYMPTOMS

If you have any of the following symptoms:

  • High temperature
  • New continuous cough
  • Loss or change to your sense of smell or taste

Please DO NOT come to the surgery. Stay at home and book a COVID-19 test:

https://www.nhs.uk/ask-for-a-coronavirus-test

If you cannot manage your symptoms yourself, please contact the surgery and request a same-day telephone appointment. The GP can signpost you to the COVID HUB – they will contact you by telephone to assess your case and see you face to face if necessary.

 

E-CONSULT

eConsult is an electronic service which pops up on the home page of many practice websites and enables our practice to offer online consultations to our patients. This allows you to submit your symptoms or requests to your own GP electronically, and offers around the clock NHS self-help information, signposting to services, and a symptom checker.

You can access eConsult by clicking on the banner on the home page of our website, or by visiting https://patients.econsult.health/ and searching for St Margaret’s Medical Practice. Once you have submitted your consultation you can expect to receive a response from the practice by the end of the next working day. Please note, eConsult will signpost you to other services (e.g. A&E, 111, pharmacy) if it is deemed more appropriate or if it flags up urgent symptoms.

 

ONLINE SERVICES

As a result of the coronavirus pandemic it is very useful to be able to contact your practice online. We encourage you to register for  our online services, which you can use from your laptop or your smartphone.  This will allow you to book and cancel telephone appointments, request prescriptions, access your medical record and view test results at your own convenience without having to visit the practice or wait in a telephone queue.

Please call the practice to request your login details which can be provided immediately.

 

PRESCRIPTIONS

All prescriptions will be electronically sent to your nominated pharmacy to reduce footfall into the practice. You can request your prescription through online services and state which pharmacy you would like your prescription sent to. If you do not have online access, you can post your written request through the practice letterbox.

 

NURSE / HEALTH CARE ASSISTANT APPOINTMENTS

We are continuing to offer a full range of services:

  • Cervical Screening
  • Childhood Immunisations
  • Blood tests
  • Telephone reviews for long term conditions (e.g. Asthma, COPD, Diabetes)
  • B12 Injections, Shingles & Pneumonia vaccinations
  • Flu jabs
  • Travel Vaccinations
  • 24 hour Blood Pressure monitoring (ABPM)
  • Dressings / Stitch removal
  • Coil & Implant fittings
  • ECGs
  • INR Monitoring

If you receive a text message encouraging you to make an appointment at the practice for  any of the above, please do not hesitate to do so.

 

We will be frequently reviewing this information and updating it as things change.

Last updated on 12th January 2022