St Margarets Medical Practice

237 St Margarets Road, Twickenham, Surrey, TW1 1NE

Tel: 0208 892 1986

Telephone: 0208 892 1986

Out of hours: NHS 111

NHS 111

COVID-19 & Flu Practice Update

Dear Patients,

Firstly we would like to thank you all for your co-operation and support throughout the COVID-19 pandemic. The practice is gradually getting used to a new way of working, having now introduced further infection control measures in order to keep our patients and staff safe and ensure service provision.

Flu Season 2020/21

Flu is an unpredictable virus that can be unpleasant, but if you’re otherwise healthy it’ll usually clear up on its own in about a week.

It can cause severe illness and even death among vulnerable groups, including older people, pregnant women and people with an underlying health condition.

Flu season runs from September to March and the practice will be holding flu clinics throughout this time to make sure all of our at-risk patients are protected.

It is important to get vaccinated as early as possible to ensure you are protected as vaccine supply is limited.

 

You are eligible for a flu vaccine if you are:

  •  Aged 65 or over
  • Pregnant
  • Clinically at risk (Including asthma, diabetes, COPD, immunosuppression)
  • A carer
  • A healthcare worker
  • Living with someone who is shielding

 

PLEASE NOTE: If you are 50 to 64 years old and not clinically at risk, you will not be invited for a flu vaccine until all at-risk patients have been vaccinated. (Subject to sufficient flu vaccine supply)

Please visit the following link for further information on the flu vaccine and who is eligible: https://www.nhs.uk/conditions/vaccinations/flu-influenza-vaccine/

 

How to make an appointment: 

Please phone the surgery on 0208 892 1986 to arrange an appointment at a suitable time. We will also be running Saturday clinics if you are unavailable during the week.

 

What to expect when you arrive for your appointment:

In light of the on-going COVID-19 pandemic we have had to change the way we run our flu clinics this year in order to adhere with social distancing and tighter infection control measures.

When you arrive at the practice, please queue behind any patients who are already here. This queue will run from the practice front garden gate along Ailsa Avenue. Patients will be called in to the front garden one at a time, to the gazebo where the practice nurse will administer your flu jab.  You will then leave out of the front gate. Please be aware that patients will be arriving for other types of appointments – it is important that you maintain a 2 metre distance between yourselves and others at all times.

Please note: Unfortunately due to restricted space in the front garden the bicycle rack will be out of use during flu clinics.

To summarise:

  • Make sure you are wearing a mask or face covering at all times
  • Please arrive as close to your appointment time as possible
  • Please queue behind other patients maintaining a 2 metre distance
  • There will be a gazebo in the front garden to avoid unnecessary footfall into the practice
  • Please wear a loose garment e.g. a t-shirt and have your arm ready so that we can work through the queue as quickly and efficiently as possible
  • Please do not pass others at the gate. Wait for the other person to pass before leaving.

 

COVID-19 Practice Update

 

INTERCOM SYSTEM INSTALLED

We now have an intercom system installed at the front door for patients to use. This will enable patients to easily announce their arrival at the surgery. If you have an appointment, please press the button to the right of the front door and wait for assistance. The receptionist will ask for your name and details and mark you as ‘arrived’ in the clinical system which will alert the doctor/nurse/HCA that you are waiting. We are hoping that this will facilitate a more efficient arrival process and reduce waiting times at the front door.

 

TELEPHONE APPOINTMENTS

We are still here for you if you need to see or talk to a doctor. Please call the practice or book a telephone appointment through online services if you are registered. We offer urgent same-day and routine telephone appointments. Your consultation will start over the phone, but if the GP feels a video consultation would be more appropriate (provided you have a smartphone) they can send you a secure link to initiate this. This works for Apple and Android phones. Our current waiting time for routine telephone appointments is approx. 2-3 days.

 

FACE TO FACE APPOINTMENTS

If the GP feels you need to be seen, you will be given a face to face appointment at the practice. The front door will remain locked at the moment, and only patients with an appointment will be allowed into the practice. We have strict infection control measures in place to keep our patients and staff safe.

  • Please do not come to the surgery unless the GP has asked you to come in for a face to face appointment.
  • Please do not arrive more than 10 minutes before your appointment as you will not be able to wait inside the practice.
  • Please ring the doorbell and wait outside. A member of staff will let you in.
  • All patients entering the practice MUST wear a face covering.
  • Please do not bring any extra items with you and do not bring anyone else with you (except for children / carers / interpreters).
  • The toilet facilities will not be available to patients unless absolutely necessary.
  • When inside the surgery, please maintain a 2 metre distance between yourself and other people.
  • Please use hand sanitiser on entering and leaving the premises.

 

IF YOU HAVE COVID-19 SYMPTOMS

If you have any of the following symptoms:

  • High temperature
  • New continuous cough
  • Loss or change to your sense of smell or taste

Please DO NOT come to the surgery. Stay at home and book a COVID-19 test:

https://www.nhs.uk/ask-for-a-coronavirus-test

If you cannot manage your symptoms yourself, please contact the surgery and request a same-day telephone appointment. The GP can signpost you to the COVID HUB – they will contact you by telephone to assess your case and see you face to face if necessary.

 

E-CONSULT

eConsult is an electronic service which pops up on the home page of many practice websites and enables our practice to offer online consultations to our patients. This allows you to submit your symptoms or requests to your own GP electronically, and offers around the clock NHS self-help information, signposting to services, and a symptom checker.

You can access eConsult by clicking on the banner on the home page of our website, or by visiting https://patients.econsult.health/ and searching for St Margarets Medical Practice. Once you have submitted your consultation you can expect to receive a response from the practice by the end of the next working day. Please note, eConsult will signpost you to other services (e.g. A&E, 111, pharmacy) if it is deemed more appropriate or if it flags up urgent symptoms.

 

ONLINE SERVICES

As a result of the coronavirus pandemic it is very useful to be able to contact your practice online. We encourage you to register for  our online services, which you can use from your laptop or your smartphone.  This will allow you to book and cancel telephone appointments, request prescriptions, access your medical record and view test results at your own convenience without having to visit the practice or wait in a telephone queue.

Please call the practice to request your login details which can be provided immediately.

 

PRESCRIPTIONS

All prescriptions will be electronically sent to your nominated pharmacy to reduce footfall into the practice. You can request your prescription through online services and state which pharmacy you would like your prescription sent to. If you do not have online access, you can post your written request through the practice letterbox.

 

NURSE / HEALTH CARE ASSISTANT APPOINTMENTS

We are continuing to offer a full range of services:

  • Cervical Screening
  • Childhood Immunisations
  • Monitoring blood tests
  • Telephone reviews for long term conditions (e.g. Asthma, COPD, Diabetes)
  • B12 Injections, Shingles & Pneumonia vaccinations
  • Flu jabs
  • Travel Vaccinations
  • 24 hour Blood Pressure monitoring (ABPM)
  • Dressings / Stitch removal
  • Coil & Implant fittings
  • ECGs
  • INR Monitoring

If you receive a text message encouraging you to make an appointment at the practice for  any of the above, please do not hesitate to do so.

 

We will be frequently reviewing this information and updating it as things change.

Last updated on 28th September 2020