St Margarets Medical Practice

237 St Margarets Road, Twickenham, Surrey, TW1 1NE

Tel: 0208 892 1986

Telephone: 0208 892 1986

Out of hours: NHS 111

NHS 111

Latest Practice News

Push Doctor

We are now providing video consultations with the leading online GP provider, Push Doctor. This means there will be more availability for our patients to access NHS GPs via video appointment, with the option to receive prescriptions, sick notes and referrals from the comfort of your own home and at a time that suits you.

The practice remains open as normal for telephone and face-to-face consultations; video appointments are simply an additional, complimentary service for those who would prefer to be seen from home, and are usually available quicker than face-to-face appointments.

When you phone the practice, the receptionist may offer you a Push Doctor appointment and provide an SMS link inviting you to register with the Push Doctor service. You are then able to book appointments at your own convenience up to 5 days in advance. If you would prefer to speak to a particular GP at the practice, the receptionist will offer you the first available telephone consultation with this doctor.

Click here to find more information about how video consultations work. We hope you welcome this expansion and modernisation of our services as openly and enthusiastically as we do.

COVID-19 Vaccination Programme

The NHS in NW London continues to deliver the Covid-19 vaccine, in line with the government’s priority list of which people will get it first. This is a very exciting development and we want to be clear about how it will work for local people. The NHS will get in touch with you directly when it is your turn to be vaccinated.

You can book your covid-19 vaccine online via the following link: Book a coronavirus vaccination – NHS (www.nhs.uk)

We are also phoning, texting and sending letters to patients in the priority groups offering a covid-19 vaccination appointment at a Medical Centre in the Isleworth area.

The NHS will contact you when your turn comes in the months ahead. If you are contacted, please do attend the appointment.

In the meantime, it is vitally important that we all continue to follow the national public health guidance:

  • wash your hands regularly,
  • wear a face covering in enclosed spaces
  • maintain safe social distancing.

Covid-19 is still very prevalent and highly infectious: the risk of catching it is the same as ever for people who have not been vaccinated.

FAQs: https://www.nwlondonccgs.nhs.uk/coronavirus/nhs-covid-19-vaccination-programme 

Other Practice News

 

INTERCOM SYSTEM

We have an intercom system installed at the front door for patients to use. This enables patients to easily announce their arrival at the surgery. If you have an appointment, please press the button to the right of the front door and wait for assistance. The receptionist will ask for your name and details and mark you as ‘arrived’ in the clinical system which will alert the doctor/nurse/HCA that you are waiting. We are hoping that this will facilitate a more efficient arrival process and reduce waiting times at the front door.

 

TELEPHONE APPOINTMENTS

We are still here for you if you need to see or talk to a doctor. Please call the practice or book a telephone appointment through online services if you are registered. We offer urgent same-day and routine telephone appointments. Your consultation will start over the phone, but if the GP feels a video consultation would be more appropriate (provided you have a smartphone) they can send you a secure link to initiate this. This works for Apple and Android phones. Our current waiting time for routine telephone appointments is approx. 6 days.

 

FACE TO FACE APPOINTMENTS

If the GP feels you need to be seen, you will be given a face to face appointment at the practice. The front door will remain locked at the moment, and only patients with an appointment will be allowed into the practice. We have strict infection control measures in place to keep our patients and staff safe. We are currently using one consulting room for all face to face appointments which is cleaned in-between each patient to reduce the risk of contamination.

  • Please do not come to the surgery unless the GP has asked you to come in for a face to face appointment.
  • Please do not arrive more than 10 minutes before your appointment as you will not be able to wait inside the practice.
  • Please press the intercom and wait outside. A member of staff will let you in.
  • All patients entering the practice MUST wear a face covering.
  • Please do not bring any extra items with you and do not bring anyone else with you (except for children / carers / interpreters).
  • The toilet facilities will not be available to patients unless absolutely necessary.
  • When inside the surgery, please maintain a 2 metre distance between yourself and other people.
  • Please use hand sanitiser on entering and leaving the premises.

 

IF YOU HAVE COVID-19 SYMPTOMS

If you have any of the following symptoms:

  • High temperature
  • New continuous cough
  • Loss or change to your sense of smell or taste

Please DO NOT come to the surgery. Stay at home and book a COVID-19 test:

https://www.nhs.uk/ask-for-a-coronavirus-test

If you cannot manage your symptoms yourself, please contact the surgery and request a same-day telephone appointment. The GP can signpost you to the COVID HUB – they will contact you by telephone to assess your case and see you face to face if necessary.

 

 

E-CONSULT

eConsult is an electronic service which pops up on the home page of many practice websites and enables our practice to offer online consultations to our patients. This allows you to submit your symptoms or requests to your own GP electronically, and offers around the clock NHS self-help information, signposting to services, and a symptom checker.

You can access eConsult by clicking on the banner on the home page of our website, or by visiting https://patients.econsult.health/ and searching for St Margaret’s Medical Practice. Once you have submitted your consultation you can expect to receive a response from the practice by the end of the next working day. Please note, eConsult will signpost you to other services (e.g. A&E, 111, pharmacy) if it is deemed more appropriate or if it flags up urgent symptoms.

 

ONLINE SERVICES

As a result of the coronavirus pandemic it is very useful to be able to contact your practice online. We encourage you to register for  our online services, which you can use from your laptop or your smartphone.  This will allow you to book and cancel telephone appointments, request prescriptions, access your medical record and view test results at your own convenience without having to visit the practice or wait in a telephone queue.

Please call the practice to request your login details which can be provided immediately.

 

PRESCRIPTIONS

All prescriptions will be electronically sent to your nominated pharmacy to reduce footfall into the practice. You can request your prescription through online services and state which pharmacy you would like your prescription sent to. If you do not have online access, you can post your written request through the practice letterbox.

 

NURSE / HEALTH CARE ASSISTANT APPOINTMENTS

We are continuing to offer a full range of services:

  • Cervical Screening
  • Childhood Immunisations
  • Monitoring blood tests
  • Telephone reviews for long term conditions (e.g. Asthma, COPD, Diabetes)
  • B12 Injections, Shingles & Pneumonia vaccinations
  • Flu jabs
  • Travel Vaccinations
  • 24 hour Blood Pressure monitoring (ABPM)
  • Dressings / Stitch removal
  • Coil & Implant fittings
  • ECGs
  • INR Monitoring

If you receive a text message encouraging you to make an appointment at the practice for  any of the above, please do not hesitate to do so.

 

We will be frequently reviewing this information and updating it as things change.

Last updated on 15th March 2021